Webinar Technical Help

Have a question about Cityworks Webinars and how they work? Please read our FAQ below or contact Helen if you need urgent help.

Can't connect? If you're having any issues connecting to a Webinar, please try the following:

1). Disconnect from the Webinar and try to join again

2). Try using Google Chrome internet browser

3). Call GoToWebinar support on 0800 640 4006

Do I need to pay to attend a webinar? If you work for an employer with Cityworks corporate membership, this means you do not pay personally to attend Cityworks events and webinars. If you're not sure if your employer has corporate membership, please check here or contact us and we can let you know.  If you do not work for a corporate member, you will either need to purchase a non-transferable annual Individual Pass or to pay per webinar – click here for more information about both options.

How much does it cost to attend a webinar? An  annual Individual Pass is £200* (purchased through your Cityworks account). To pay per webinar costs £15* per webinar.

How do I register for a Webinar? The registration process is the same as for a normal Cityworks event – please log into your Cityworks account, and when the webinar opens for booking, please book your place like you would for any other event.  Once you've registered, you will receive a confirmation email from us. 48 hours before the event, we will email you directly with the Webinar Access Link enabling you to attend the webinar. Even if you know you cannot attend the Webinar at its 'live' time/date, please register so that we can send you a link to the recorded version. Remember to look out for the confirmation email 48 hours before the event!

How and when will I receive the Webinar Access Link?  You will receive the Webinar Access Link 48 hours in advance of the webinar, via email.  We will not publish the link on our website.  Please check your spam/junk email folders and contact us if there is a problem receiving our emails. 

Can I access the Webinar after the event date/time has passed?  Yes, a recorded version of the webinar will be available for 10 days after the live webinar. This will be accessible via a weblink, just like a live webinar, so please look out for our emails.

Can I ask questions during the Webinar? Yes, each Webinar will be set up so attendees can ask questions during the live event. During, or at the end of the seminar, just like a live Cityworks event, we will take questions from the audience. At the start of each Webinar, the Cityworks host will explain the format for taking questions. If we receive a lot of questions during a Webinar, the speaker may only be able to choose a few of the questions to answer live, so we do apologise if not every question can be answered.  We will also ask questions of the audience – so look out for our polls or Q&A that the speaker will pose to the audience throughout the event.

How do I dial in? You will receive an email with the relevant Webinar links and instructions 48 hours in advance of each event.  Please do look out for these emails as we will not be broadcasting the Webinar live on our website.

Do I need to download any software to make it work? No, we will send you a weblink.  No software needs to be downloaded to your computer or device, just follow the weblink (nice and simple!)

Can I dial in from a Mac? Yes!  As the Webinar access is via a website, just follow the webpage from any computer or device with an internet connection.

How can I test my microphone is working? When on the webinar page, click Preferences then Audio for help.

How do I ask a question? You will see a question box on your screen - simply enter your question when Q&A begins.  Please note that speakers may leave all questions to the end of the session, and if there are a lot of questions, we may only have time to answer a few.

I can’t find my Access Link, how do I request another?  Please look for emails from Kate Moerel that you would have received 48 hours in advance of the event, otherwise please email us and we will help you during the live event.


*prices stated include VAT

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We are monitoring closely implications of the spread of Coronavirus. In accordance with advice provided by Public Health England, we respectfully ask that you avoid attending any Cityworks events if you have travelled to, or via, any location where there has been an outbreak and/or community transmission of COVID-19 within 14 days of the date of the event. It is possible events taking place in the near-term may be cancelled or postponed; please keep an eye on our website for updates.